Extended Speaker Services

extended-servicesSales Seminars & Workshops

Doug Dvorak offers extended speaker services for a few of his select keynote presentations. These programs can be expanded to half-day, interactive seminars and workshops. These programs can also be combined or customized to fit the specific needs of your organization.

To create an unforgettable experience and get the most out of every precious minute, Doug’s keynotes are based on time-tested, well-crafted material that Doug has sharpened throughout his nearly two decades professional speaking experience. Doug weaves your needs, objectives, and relevant issues into his content which keeps it fresh and relevant for each audience member. This creates a larger impact on the lives of the audience members.

Doug’s deep leadership, sales and management experience has been molded from serving as a senior sales and marketing executive for firms including IBM, Intel, WorldNet & Eventra. This experience has provided Doug with the expertise and hands-on knowledge that audiences can relate to, learn from, and apply to their own careers and personal lives.

 

 

[su_lightbox type=”inline” src=”#Great”] service-new-03 [/su_lightbox] [su_lightbox_content id=”Great”]Finding & Managing Great Customers: Strategies & Principles to Build & Maintain Great Customer Connectivity

Program Description:

This program covers the basics of imperative customer management rules and customer retention strategies that lead to sustained customer loyalty. Discover the 3 simple and effective strategies successful companies employ to find new customers. We invigorate and inspire our audience members to dive back into their customer lists with a new meaning behind customer service. We provide you with a new energy and enthusiasm behind preparing and presenting your best during each and every customer interaction.

I have recently presented customer service presentations to the following organizations.

  • Genentech
  • International Customer Service Congress, Cannes, France
  • Marriott Hotels
  • IBM
  • Lever
  • Bridgestone
  • Discover Card

 

This context is geared towards both large and small audiences.

Learning Objectives:

  • 3 Simple Keys to Finding Great Customers
  • Learn How To “Manage” Your Customers With The 80/20 Rule
  • The Skills of Customer Service That Maintain Positive Customer Relations

 

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Thank you for your interest in Doug Dvorak’s “Selling Up in Tough Times”.

Services Description:

Keynote Address or Workshop

Program Description:

“Selling Up in Tough Times” is not just a workshop or seminar, it is an attitude adjustment! Approaching the marketplace with your product or service in these uncertain economic times can be a daunting task…. less than 50% of today’s business-to-business salespersons have ever sold during an economic downturn. One of the great penalties of the longest business expansion in U.S. history (the Nifty ‘90s) is that an entire generation of sales professionals have worked all of their professional lives knowing nothing about selling in hard times and how to deal with them. Even if you do remember downturns in the ‘70s or ‘80s, selling in a recession is likely but a distant memory.So what’s the plan? What are the selling strategies and tactics for a reeling economy? This workshop will discuss the skills, the strategies, and several solutions to respond positively and creatively in these potentially stressful times.

“When someone says that the free market isn’t working, what he means is that he doesn’t like the way the free market is working.” – Nicolas Martin The road to positive thinking is strewn with the abandoned vehicles of the faint-hearted. “ -Peter McWilliams

Who Needs a Selling Up in Tough Times Workshop?

  • Individuals or organizations that are customer oriented
  • Individuals or organizations whose job it is to produce sales results regardless of economic conditions
  • Individuals or organizations experiencing confusion as to how to proceed and formulate a successful sales strategy/process in today’s conditions
  • Individuals or organizations who need a sales skills adjustment to prepare for the ‘new game out there
  • Individuals or organizations that want to remain positive in a seemingly negative business environment

What you will learn:

  • Recognize the realities of Consultative Selling.
  • Understand what Consultative Selling is and is not
  • Learn the key steps in adjusting attitudes toward customers and conditions, while adding value and maintaining margin integrity
  • Begin to look at also adjusting selling skills in these uncertain times
  • How to leverage and harness the powers of good-will and ‘care-man-ship’ into renewed customer relationships and new customers
  • How to leverage and harness the powers of the internet and search engines such as Google, Yahoo, and MSN to build and enhance your sales pipeline

Understanding the nature of Selling Up in Tough Times:

  • Techniques for managing your existing customer relationships
  • Recognize techniques that will enhance those most valuable relationships
  • Avoid personal factors that will limit your willingness to change with the times

Understanding the Selling Up in Tough Times Process:

  • How to discover the changes needed
  • How to create new strategies and tactics
  • How to understand what is in the customer’s world these days
  • How to differentiate yourself from the competition
  • How to create value propositions that offer lasting value
  • How to beef up your basics in a pessimistic business climate
  • How to develop and write Unique Value Propositions (UVP) with ROI focus
  • How to achieve your goals and objectives

Workshop Deliverables:

  • How to develop a plan that will work
  • How to clarify the murky for your customers and add value
  • How to maintain your best customers
  • How to develop a plan for finding and selling new customers
  • How to develop a positive approach that adapts but doesn’t waffle

Duration:

  • One-hour keynote
  • Half-day abridged version is delivered in a 3-4 hour format
  • Complete version may be delivered in a 6-8 hour format

Equipment Required:

  • Overhead / LCD projector and screen
  • Wireless lavaliere microphone

The program can be customized for any event including:

  • Breakout Sessions
  • Breakfast / Lunch / Dinner Events
  • Association and Corporate Meetings
  • Sales Meetings
  • Management Conferences
  • Corporate Retreats
  • Special Events

We look forward to working and laughing with you and your organization.

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Thank you for your interest in Doug Dvorak’s B.Y.O.B. “Build Your Own Brand” – How to Harness the Secret Powers of Personal Branding!

Services Description:

Keynote Address or Workshop

Program Description:

What is Personal Branding? Your personal brand is the values that your friends, family, co-workers, and the marketplace associate with your name. What values do you stand for? How do you make that clear to the world around you? How do you achieve your goals by being clearer and more visible? By developing your Personal Branding.Personal Branding describes the process by which individuals differentiate themselves through identifying and articulating their unique value proposition (UVP) to achieve a specific goal. Many other people bring the same products, services, and skills to the marketplace that you do. So why is it that some people just seem to stand out? Chances are, consciously or unconsciously, they have created their own unique personal brand.

Personal Branding is not about applying a thin layer of veneer. It’s about getting in touch with your authentic self – what’s true and real and genuine about you. It’s about harnessing the values you live by and the passions that drive you and presenting the real you to others. “Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of personal branding.

“We are the CEO’s of our own companies: Me Inc. To be in business today, our most important job is to be the head marketer for the brand called YOU!” –

Tom Peters

Management Guru

Who Needs a Personal Branding Workshop?

  • Individuals or organizations that are interested in developing or revitalizing their brands
  • Individuals or organizations just starting out that need to create a strong personal brand
  • Individuals or organizations experiencing confusion among employees about their brand
  • Individuals or organizations not quite sure how to explain to people what they do
  • Individuals or organizations that want to motivate themselves and build momentum and excitement around their own unique personal brand

What you will learn:

  • Recognize the importance of a personal branding
  • Understand what a brand is and is not
  • Learn the key steps in building a personal brand
  • Begin your personal branding journey
  • How to leverage and harness the powers of the internet and search engines such as Google, Yahoo and MSN to build and enhance your personal brand

Understanding the nature of Personal Branding:

  • Techniques for managing your personal brand
  • Recognize techniques that will enhance your personal brand
  • Avoid personal factors that inhibit you from being authentic

Understanding the Personal Branding Process:

  • How to discover your brand
  • How to create your brand
  • How to maintain your brand
  • How to differentiate yourself from the competition
  • How to gain confidence in your abilities
  • How to increase your visibility and presence in the marketplace
  • How to achieve your goals and objectives

Workshop Deliverables:

  • How to develop a clear brand direction and focus
  • How to develop a clear brand message
  • How to develop and maintain a motivated and reinvigorated team
  • How to develop a clear foundation for strategic brand decisions
  • How to develop a key brand visuals
  • A foundation for applying the brand across all customer touch points

Duration:

  • One-hour keynote
  • Half-day abridged version is delivered in a 3-4 hour format
  • Complete version may be delivered in a 6-8 hour format.

Equipment Required:

  • Overhead / LCD projector and screen
  • Wireless lavaliere microphone

The program can be customized for any event including:

  • Breakout Sessions
  • Breakfast / Lunch / Dinner Events
  • Association and Corporate Meetings
  • Management Conferences
  • Corporate Retreats
  • Special Events

We look forward to working and laughing with you and your organization.

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Thank you for your interest in Doug Dvorak’s “Sales Excellence Workshop – Managing for Sales Success”

Services Description: Keynote Address or Workshop.

Program Description:

Doug Dvorak offers an interactive process for sales professionals to discover their natural talents and how to overcome potential roadblocks to sales success. Every individual has a unique selling style that sets them apart. This interactive process allows the individual to focus on and develop their strengths, while identifying potential weaknesses through Doug’s sales self-development plan. Immediately, sales professionals can complete the process and start implementation for sales success.

Doug’s customized program focuses on selling techniques that are used throughout the sales process, from creative prospecting, to developing customized value propositions, to first impressions, to demonstration, to closing. In prospecting, it is imperative to understand the different types of clients you will encounter and what selling techniques will work best for them. Some clients are going to want all of the facts and supporting data and may take a long time to make a decision to move forward. Other clients will want to know how the product or service will benefit the organization and may even make a decision without hearing the entire presentation. When dealing with demanding situations, sales professionals need to be able to adapt their selling techniques and style to match the client’s needs. After all, the golden rule has changed to, “Treat others how THEY want to be treated.”In order to adapt to a client’s needs, a sales person must first understand his or her own selling style. Which selling techniques come naturally, and which one is a challenge? How does he or she naturally tend to handle objections, make decisions, pay attention to details, and how fast does he or she move through a presentation? If a client does not handle these items in the same manner, a communication breakdown is likely to occur. To avoid the breakdown, you will want to choose a different selling technique.

Doug’s customized program focuses on selling techniques that are used throughout the sales process, from creative prospecting, to developing customized value propositions, to first impressions, to demonstration, to closing. In prospecting, it is imperative to understand the different types of clients you will encounter and what selling techniques will work best for them. Some clients are going to want all of the facts and supporting data and may take a long time to make a decision to move forward. Other clients will want to know how the product or service will benefit the organization and may even make a decision without hearing the entire presentation. When dealing with demanding situations, sales professionals need to be able to adapt their selling techniques and style to match the client’s needs. After all, the golden rule has changed to, “Treat others how THEY want to be treated.”In order to adapt to a client’s needs, a sales person must first understand his or her own selling style. Which selling techniques come naturally, and which one is a challenge? How does he or she naturally tend to handle objections, make decisions, pay attention to details, and how fast does he or she move through a presentation? If a client does not handle these items in the same manner, a communication breakdown is likely to occur. To avoid the breakdown, you will want to choose a different selling technique.

Doug’s customized program focuses on selling techniques that are used throughout the sales process, from creative prospecting, to developing customized value propositions, to first impressions, to demonstration, to closing. In prospecting, it is imperative to understand the different types of clients you will encounter and what selling techniques will work best for them. Some clients are going to want all of the facts and supporting data and may take a long time to make a decision to move forward. Other clients will want to know how the product or service will benefit the organization and may even make a decision without hearing the entire presentation. When dealing with demanding situations, sales professionals need to be able to adapt their selling techniques and style to match the client’s needs. After all, the golden rule has changed to, “Treat others how THEY want to be treated.”In order to adapt to a client’s needs, a sales person must first understand his or her own selling style. Which selling techniques come naturally, and which one is a challenge? How does he or she naturally tend to handle objections, make decisions, pay attention to details, and how fast does he or she move through a presentation? If a client does not handle these items in the same manner, a communication breakdown is likely to occur. To avoid the breakdown, you will want to choose a different selling technique.

Immediately, sales professionals can complete the process and start implementation for sales success.Doug’s customized program focuses on selling techniques that are used throughout the sales process, from creative prospecting, to developing customized value propositions, to first impressions, to demonstration, to closing. In prospecting, it is imperative to understand the different types of clients you will encounter and what selling techniques will work best for them. Some clients are going to want all of the facts and supporting data and may take a long time to make a decision to move forward. Other clients will want to know how the product or service will benefit the organization and may even make a decision without hearing the entire presentation. When dealing with demanding situations, sales professionals need to be able to adapt their selling techniques and style to match the client’s needs. After all, the golden rule has changed to, “Treat others how THEY want to be treated.”In order to adapt to a client’s needs, a sales person must first understand his or her own selling style. Which selling techniques come naturally, and which one is a challenge? How does he or she naturally tend to handle objections, make decisions, pay attention to details, and how fast does he or she move through a presentation? If a client does not handle these items in the same manner, a communication breakdown is likely to occur. To avoid the breakdown, you will want to choose a different selling technique.

Doug’s customized program focuses on selling techniques that are used throughout the sales process, from creative prospecting, to developing customized value propositions, to first impressions, to demonstration, to closing. In prospecting, it is imperative to understand the different types of clients you will encounter and what selling techniques will work best for them. Some clients are going to want all of the facts and supporting data and may take a long time to make a decision to move forward. Other clients will want to know how the product or service will benefit the organization and may even make a decision without hearing the entire presentation. When dealing with demanding situations, sales professionals need to be able to adapt their selling techniques and style to match the client’s needs. After all, the golden rule has changed to, “Treat others how THEY want to be treated.”In order to adapt to a client’s needs, a sales person must first understand his or her own selling style. Which selling techniques come naturally, and which one is a challenge? How does he or she naturally tend to handle objections, make decisions, pay attention to details, and how fast does he or she move through a presentation? If a client does not handle these items in the same manner, a communication breakdown is likely to occur. To avoid the breakdown, you will want to choose a different selling technique. In addition to selling styles, properly managing an organization’s sales talent can be a key competitive advantage in today’s workforce. It will lead to higher productivity, job satisfaction, increased morale and decreased turnover. All of these factors can contribute to a healthy increase in the organization’s return on investment and are addressed in this customized sales training program. Sales professionals tend to be goal oriented and results driven. Through sales coaching and the use of Doug’s sales assessments, individuals learn how to satisfy their natural motivators and to behaviorally adapt their sales style to target the communication needs of their clients. As a result, sales will increase and job satisfaction rises. The Managing For Success Sales report (MFS) is designed to help sales people attain a greater knowledge of themselves as well as others. The ability to interact effectively with people may be the difference between success and failure in our work and personal life. Effective interaction starts with an accurate perception of oneself. The MFS Sales™ report quantifies information on how we see ourselves and presents this self-perception in a detailed computer report.

Results and Benefits of the MFS Sales Report:

  • Helps spot winners and establish a reliable method of choosing sales people.
  • Evaluates the performance of both new and existing sales people.
  • Shows the sales manager how to get the most out of the sales team.
  • Provides coaching for the sales team for maximum results.

The assessment also looks at six areas of the sales process and helps select the salesperson that best fits the present needs of the company:

  • Prospecting
  • First Impressions
  • Qualifying
  • Demonstration
  • Influence
  • Closing

Once the results are received, sales skills development can be tailored to the different needs of each sales person and organization. When sales people understand themselves and their prospects, communication becomes more effective. Therefore, sales productivity and performance increase. The information given in these assessments will enhance the sales development process for any organization.

Duration:

  • Half-day abridged version is delivered in a 3-4 hour format.
  • Complete version may be delivered in a 6-8 hour format.

Equipment Required:

  • Overhead / LCD projector and screen
  • Wireless lavaliere microphone

The program can be customized for any event including:

  • Breakout Sessions
  • Breakfast / Lunch / Dinner Events
  • Sales Meetings
  • Management Conferences
  • Corporate Retreats
  • Special Events

We look forward to working and laughing with you and your organization.

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[su_lightbox type=”inline” src=”#Digital”] service-new-03 [/su_lightbox] [su_lightbox_content id=”Digital”]Digital Marketing Success Through Simple Strategizing.

Program Description:

A 60-minute keynote dedicated to helping our audience discover the importance of strategizing their digital marketing efforts. We provide our audience with key lessons on the importance of maintaining your businesses website with simple, flexible and cost-effective approaches. We teach the audience the importance of stating your objectives, providing solutions and setting realistic goals. These are all key to setting up and implementing a successful online marketing campaign. Learn 3 basic ways to promote your websites that yield results with the right planning, implementation, and commitment to excellence. The audience will learn simple and effective ways content can be used and set up to create actions defined as increased website conversions.

Learning Objectives:

  • Create a strategy that your customers will buy into
  • 3 basic website promotion tactics that yield results (Short-Term & Long-Term)
  • Learn to prepare and plan a strategic content strategy that creates action defined as conversions.

 

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[su_lightbox type=”inline” src=”#Business”] service-new-03 [/su_lightbox] [su_lightbox_content id=”Business”] Business Etiquette Training Professionalism Proficiency Keynote/Workshop Presented by Doug Dvorak Speaker, Author, Consultant :

Understanding how to conduct yourself as a seasoned business professional is what separates one organization or individual from another. Those that learn, practice and live proper etiquette while developing and maintaining business relationships reap the benefits and always have an edge up on their competition. This Business Etiquette Training Keynote/Workshop provides the tools and guidelines to become a successful business professional in a host of unique situations. Improving your business etiquette skills is the beginning of improving performance throughout your organization/career.

Learning Objectives

  • Be more intentional and strategic in business etiquette, as opposed to relying on intuition alone
  • Recognize ways to implement business etiquette under a variety of conditions/circumstances
  • Define business etiquette
  • Provide examples of business etiquette and its benefits in the workplace
  • Understand how to make a good impression.
  • Understand the importance of an effective introduction
  • Networking for success
  • Minimize nervousness
  • Understand name memorization
  • Understand the meaning of colors in dressing for success
  • Develop your business identity
  • Develop powerful language
  • Develop a personal business mission statement
  • Develop self confidence
  • Facilitate meetings properly

Additionally, this program will:

  • Motivate & inspire attendees
  • Serve as a source of optimism
  • Create the vision of professionalism
  • Consistently communicate a professional vision
  • Initiate and implement change to meet business etiquette goals
  • Provide the resources and support to encourage change

Learning objectives will be modified to fit the needs of your team and organization. The program can be delivered in 60 to 90-minute keynote or 2 to 4-hour workshop format.

For more detailed information on Doug’s business etiquette program, please call or call or email Doug at 847 359 6969 – doug@dougdvorak.com [/su_lightbox_content]

 

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