5 Customer Service Lessons From The Frontline Understanding customer service can be tricky, especially from an employee’s point of view. Most employees are focused on their jobs and their tasks, not what the customer may need or want. Putting yourself in their shoes may seem counterproductive, but this can be the first step to avoiding… Read More »
Categories Motivational Articles and Tips
- Aug 5, 2016
6 Golden Rules of Great Customer Service To Help You Achieve Customer Satisfaction Customers are your lifeline and without them, you don’t have a company to run. Therefore, customer service has to be your top priority above all else. Many consumers won’t hesitate to end transactions before making the purchase, or to turn away… Read More »
Categories Motivational Articles and Tips
- Jul 25, 2016
If you want to learn how to create a more productive team, then you may want to consider the four primary motivating factors and determine the best way for you to implement them. They include leadership styles, reward systems, organizational climate and work structure, and each one is important if you want your sales team… Read More »
Categories Motivational Articles and Tips
- Jul 21, 2016
Creating a Customer-Centric Culture Customer Service Excellence Workshop. I provide customer service excellence workshops and keynote presentations to businesses and organizations around the world. My customer service programs are designed to provide my audiences with key learning objectives based on customer service best practices. Customer Service Excellence Workshop Program Description: Imagine an organization where all… Read More »
Categories Motivational Articles and Tips
- Jul 20, 2016
Welcome to the sneak peek of my Creating A Team Culture program. I am happy to share this with you and hope you find it a valuable resource! Program Description: Our team building workshop, Creating A Team Culture is highly interactive and is customizable to meet the specific needs of your team. The variety of… Read More »
Categories Motivational Articles and Tips
- Jul 19, 2016
Most employees in businesses everywhere are starving for recognition and the business owners don’t even know it. Recognizing the efforts your staff puts forth and recognizing that your staff is doing a good job may not seem important to you, but it is one of the biggest reasons that you see more results and better… Read More »
Categories Motivational Articles and Tips
- Jul 13, 2016
Doug Letter 2016 – reishauer
Categories Motivational Articles and Tips
- Jul 6, 2016
Positive Thinking Keynote Ever wish you could push a nitro button for your performance? You have arrived at your destination. Some people always seem to be in high gear while others become stuck in the doldrums. This invigorating workshop will replenish the pep in your step. Being motivated can become a daily struggle.… Read More »
